TERMS & CONDITIONS

1. If any Details on your booking form or invoice are incorrect then please inform us immediately. Swags & Sashes will only accept changes to an order from the lead contact via email, telephone or post. Any bookings that are not carried out due to incorrect information on the booking forms will require full payment. If at any time of set up we discover that the chairs are not the ones as confirmed by the lead contact or by a delegated member of staff at your venue then this may result in your ordered covers not fitting. In this instance, refunds are not possible and any outstanding payments are still due. To avoid this situation, we ask that you keep us updated if your venue replaces their chairs.

2. Final numbers for hired items should be made clear to Swags & Sashes 6 weeks prior to event. We will allow for slight adjustments to your original estimates as we understand that it is difficult to predict exact guest numbers before this time, we are generally able to accommodate increases on original estimates. We cannot guarantee that sudden increases in numbers at last minute can always be accommodated. There are no penalties for numbers going down except if your numbers fall below our minimum number. The final invoice is always calculated to the final number of covers required and to bookings where our minimum number policy has been applied the final invoice will include an additional charge. See item 9.

3. Please note that cancellation by the customer with less than 2 months till the booked date will require full payment. Cancellation outside of this time by customers does not require additional payment, but all deposits from time of booking are unfortunately non-refundable.

4. A 50% deposit is required to secure all bookings. There further 50% is due 6 weeks prior to the event expect where a payment plan agreement has been out in place with both booking party and Swags & Sashes.

5. The final number of hired items fitted and installed at your venue is the number that we expect to collect after your event. On collection if any hired items are missing then we will inform your venue and the lead contact will be issued with an invoice to replace missing items at costs of £8 per chair cover. £3 per sash, £6 per table runner £30 per tablecloth– other charges are available on request including centrepieces. The lead contact is responsible for the safe keeping of our hired items before, during and after use. Swags & Sashes will collect all hired items at the agreed date and time with lead contact and venue expect where a self fitting service has been selected. In this instance all hired goods must be returned to Swags & Sashes within 5 days of booked date. Any hired items that are lost or damaged whilst the customer has responsibility will require full replacement and the lead contact will be invoiced accordingly. Swags & Sashes will make every effort to fit with the set up and collection arrangements of venues and other suppliers such as marquee/chair providers and aim to deliver, set up and collect all hired items at a time most convenient to other service providers.

6. All outstanding payments are due 6 weeks prior to your event and without this payments Swags and Sashes staff cannot set out to dress an event, it is the lead contacts responsibility to ensure that all payments have been sent and received by swags and sashes and not down to Swags & Sashes to request this payment.

7. Standard laundering of hired items is included within our prices. This includes stains from food and drinks and light scuff marks from shoes. We consider these stains as part of an event and will therefore not invoice additional charges to the lead contact after the event. However, if upon inspection after your event we find that irreversible or damage through mistreatment has been caused to our hired items for example footprints, evidence of guests drawing on the linen, cigarette burns, candle wax, excessive food and drink stains and mould / mildew, rips or tears then this will result in Swags & Sashes issuing the lead contact an invoice to replace the damaged stock. See item 5.

8. at all times during your event the hired items remains the property of Swags & Sashes

9. Minimum number policy – an additional charge of £30.00 will be added to all bookings that require less than 50 chair covers.

10. Payments of your deposit and/or signature on your booking form, is deemed that you have read and understood these terms and conditions of hire. Please do not hesitate to contact us if you would like clarification on any of the above items.

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Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Swags & Sashes and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Swags & Sashes. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Swags & Sashes takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Terms and conditions for website usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Swags & Sashes's relationship with you in relation to this website.

The term 'Swags & Sashes' or 'us' or 'we' refers to the owner of the website whose registered office is Westcliff on sea, Essex. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·                     The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·                     Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·                     Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·                     This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·                     All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

·                     Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·                     From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·                     You may not create a link to this website from another website or document without [business name]'s prior written consent.

·                     Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Sample privacy policy

This privacy policy sets out how Swags & Sashes uses and protects any information that you give Swags & Sashes when you use this website.

Swags & Sashes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Swags & Sashes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15.06.2009

What we collect

We may collect the following information:

·                     name and job title

·                     contact information including email address

·                     demographic information such as postcode, preferences and interests

·                     other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·                     Internal record keeping.

·                     We may use the information to improve our products and services.

·                     We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

·                     From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·                     whenever you are asked to fill in a form on the website state you do not wish to be contacted for marketing purposes

·                     if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Charlie@swagsandsashes.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Swags & Sashes, 14 St Vincents road, Westcliff on Sea, Essex SS0 7PR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

internet copyright notice

This website and its content is copyright of Swags & Sashes - © Swags & Sashes 2009. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

·                     you may print or download to a local hard disk extracts for your personal and non-commercial use only

·                     you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.